Need help? You're in the right place.
Email us at thuyetngocluong.working@gmail.com. We usually respond within 1–2 business days. To help us resolve your issue faster, please include:
Do I need an account to use LoveCounter?
No. You can use the app as a guest. Sign in with Google or Apple is optional and only used to back up your account identifier.
Where is my diary stored?
All diary entries, photos, voice notes, milestones, and important dates are stored locally on your device. Uninstalling the app or resetting your device will remove this data.
How do I add a Home Screen / Lock Screen widget?
Long-press your Home Screen → tap the "+" in the top-left corner → search "LoveCounter" → choose a widget size and tap "Add Widget".
How do I cancel my Premium subscription?
Open Settings → [Your Name] → Subscriptions on your iPhone, tap LoveCounter, then "Cancel Subscription". Your Premium features remain until the end of the current billing period.
Can I restore my Premium on a new device?
Yes. Open the app → Settings → Restore Purchases, signed in with the same Apple ID that purchased Premium.
How do I disable ads?
Upgrade to LoveCounter Premium from the in-app paywall to remove all ads.
How do I delete my account?
If you signed in, go to Settings → Account → Delete Account, or email us. Local data is removed by uninstalling the app.
Notifications aren't arriving — what do I check?
Go to iOS Settings → Notifications → LoveCounter and ensure "Allow Notifications" is on. Inside the app, check that reminders are enabled for the dates and milestones you want to be notified about.